1. Return Window

We offer a 7-day return window for eligible items. You have 7 calendar days from the date you receive your order delivery to request a return. If 7 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and unwashed.
• It must be in the exact same condition that you received it.
• All original tags, labels, and protective seals must be perfectly intact and attached.
• The item must be returned in its original packaging (including any boxes, pouches, or protective materials).

3. Non-Returnable Items

For strict hygiene and safety reasons, certain categories of products cannot be returned or exchanged under any circumstances. Non-returnable items include:

• Earrings and piercing jewelry
• Hair accessories (such as clips, bands, and scrunchies)
• Customized or personalized items
• Items marked as "Final Sale" or "Clearance"

Note: If a non-returnable item arrives damaged or defective, please contact us immediately upon receipt for assistance.

4. How to Initiate a Return

To start a return, please follow these steps:

• Email our support team at support@garimas.in within 7 days of receiving your order.
• Include your Order Number in the subject line.
• Provide a brief reason for the return.
• If the item is damaged or defective, please attach clear photographs of the product and the packaging.

Once your return request is approved, we will provide you with the return shipping address and further instructions. Please do not send your purchase back to the manufacturer or to us without prior authorization.

5. Refund Processing

Once your return is received and inspected by our quality assurance team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement, depending on your financial institution's processing times.

6. Exchanges

We only replace items if they are defective or severely damaged upon arrival, or if you received the wrong size/product by our mistake. If you need to exchange an item for the exact same product, please email us at support@garimas.in. We do not offer direct exchanges for a different item; in such cases, you will need to return the eligible item for a refund and place a new order.

7. Return Shipping Costs

Shipping costs are handled as follows:

• Defective/Incorrect Items: If you received a defective or incorrect item, GARIMAS will cover the return shipping costs. We will either arrange a reverse pickup or reimburse your shipping expenses (up to a standard limit).
• Change of Mind/Size Issues: If you are returning an eligible item due to a change of mind or ordering the incorrect size, you will be responsible for paying for your own shipping costs for returning the item. Original shipping costs are non-refundable.

If you are shipping an item over ₹2000, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.