1. Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high volume periods, festive seasons, or promotional events, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates (India)
We currently ship primarily within India. Shipping charges for your order will be calculated and displayed at checkout. We offer the following standard delivery options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4-7 Business Days | Calculated at checkout |
| Standard Shipping (Orders over ₹999) | 4-7 Business Days | FREE |
Delivery delays can occasionally occur due to unforeseen circumstances with our courier partners (e.g., extreme weather conditions, strikes, or remote locations).
3. Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking link will become active within 24-48 hours.
You can track the progress of your delivery by clicking the link provided in your email or by visiting our courier partner's tracking page directly.
4. Undeliverable Packages
If a package is returned to us because the address provided to us was incorrect or incomplete, or if you were unavailable to receive the package after multiple delivery attempts, we will contact you. Reshipping the package may incur an additional delivery fee. If you choose to cancel the order instead, the original shipping costs will be deducted from your refund.
5. Damages and Lost Packages
GARIMAS takes great care in packaging our products securely. However, if you receive a damaged item, please contact us immediately upon receipt.
- Damaged Items: Please save all packaging materials and damaged goods. Email us at support@garimas.in with your order number and clear photos of the damage within 48 hours of delivery.
- Lost Packages: If your tracking information shows that your package was delivered, but you have not received it, please check with neighbors and building management first. If it is still missing, contact us within 3 days of the marked delivery date so we can investigate with our courier partner.
6. Contact Us
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at support@garimas.in.